Dear Usability Practitioner,  

Thanks for taking the time to complete this survey. Please read the following introductory information and complete the questionnaire if you're interested in participating in this survey.

Thanks and best regards,
Rich Gunther (Rockwell Software)
Jeff Janis (Progressive Insurance)
Scott Butler (Progressive Insurance/Ovo Studios)

Purpose: The purpose of this questionnaire is to baseline the state-of-the-practice among usability practitioners.

Motivation: We are preparing for a presentation that has been accepted to UPA 2001.

Privacy: When you click the Submit button at the end of this questionnaire, an e-mail will be sent to me. This e-mail will not have any identifying information about you unless you include it as part of one of your responses.

Our Commitment to You: We will summarize this information and post it as soon as responses level off. 

Instructions: There are no required questions in this form. Your responses will be sent to Scott Butler by e-mail as soon as you click the "Submit My Comment" button at the bottom of the questionnaire.

(1) What kind of developers do you work with?

I work with developers who are internal to my company
I consult to developers outside my company

(2) How big is your organization? If you are a consultant, use the size of your typical client.

Small (less than 400)
Medium (400 - 3500)
Large (more than 3500)

(3) How long have usability activities been taking place in your organization?

Less than 2 years
2-5 years
5-10 years
10+ years

(4) Briefly describe the makeup of your usability team.  Include number of team members, your mission, and the specialties that are represented on your team:

Number of team members:

The Team's Mission and/or Responsibilities:
 

Specialties represented on your usability team:
Usability specialist
User interface designer
Developer
Graphic artist
Information developer
Other:

(5) Which of the following processes or tools do you have in place?  

Documented roles and responsibilities for usability activities (e.g., who recruits users, writes scenarios)
Documented timeframes for usability activities
Documented deliverables from usability activities
Documented expectations of follow-up activities after a usability activity is complete
Formal GUI design standards that you can reference
Formal GUI design training that developers attend
Formal GUI "bug" tracking database that management refers to

How have these or other processes and tools helped you engage with your developers?

(6) What has been the most successful usability methodology you have used with development teams?

(7) Describe any problems or resistance you encounter while interfacing with development or management in your organization. 

Problems trying to engage a development team:

Problems working with a development team during usability activities:

Problems during usability activity follow-up or resolution:

(8) Indicate which of the following user-centered design activities you conduct, how many you conducted in 2000, and when you typically conduct them in a product's development lifecycle.

(9) After completing a usability activity, what kind of follow-up process do you engage in with the development teams you work with?

I don't follow up with developers
I do follow up with developers

If you follow up with developers, please tell us more about your interactions:

I usually hold follow-up meetings within days of completing a usability activity.

I document resolutions.

I track the percentage of usability recommendations that are actually implemented.

Other pertinent information about your follow-up interactions:

(10) Please enter your email address if we can contact you with follow-up questions about your responses.